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Why Can't I Reset My Password?
Why Can't I Reset My Password?

What to do when you're trying to reset your password, but you can't.

Peter avatar
Written by Peter
Updated over a week ago

Please make sure your password meets these requirements:

  • A total of 8-12 characters (no shorter, and no longer)

  • At least 1 lower case character

  • At least 1 upper case character

  • At least one number

As long as your password meets these minimum requirements, you should be able to successfully reset your password :)

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