All Collections
Marketplace
Navigation
Why Doesn't The Download Button Work?
Why Doesn't The Download Button Work?

A troubleshooting guide for troubled download buttons

Peter avatar
Written by Peter
Updated over a week ago

IMPORTANT: The below instructions are only relevant if you've got an active Motion Array subscription. If you're on a paid subscription, please make sure that the last payment was successful and that your last payment didn't fail.

If the download button isn't working for you, here are a couple of ways to troubleshoot this issue, if you're unable to download from your browser with your Motion Array subscription:

  1. Turn off your browser extensions (e.g. ad blockers, popup blockers - if you find this is the cause, try adding motionarray.com to the extension whitelist). Learn how to disable ad blocker extensions here.

  2. Clear your browser cache

    IMPORTANT: You may need to login to other services again after doing this, it is highly recommended that you have your passwords memorized or saved in a secure location before proceeding, but synced passwords will not be deleted. You can learn how to clear your browser cache here

  3. Try a different browser

Looking to get a new browser for my MacBook, I've seen many people talk  about firefox, opera, brave, and chrome; not sure which is best so looking  for any and all suggestions

After trying the first 2 steps, if the download button is still not responding, try using a different browser, signing into your Motion Array account and downloading again from the different browser to see if this helps.

If the download button is still unresponsive, or if you have any questions or concerns, don't hesitate to contact our friendly support team from the chat bubble on our site, or from here. Thank you for choosing Motion Array!

Did this answer your question?