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How To Unzip Downloads

If you get a "Missing Files", "Media Offline", or "File Locked" error, this will help!

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Written by Support
Updated over a week ago

It is so frustrating when you download a product, get ready to edit, and open it to a flurry of "missing files" warnings like these:

Fortunately, there are steps you can take. Let's get started!

First, are you on Windows?

On Windows operating systems, you have to unzip .zip files to be able to use the files contained within. You can unzip a .zip file from the file explorer by right-clicking it and selecting "extract all":

A window will open asking you where to save the extracted file, simply press "Extract" to extract it in the same directory as the .zip file (e.g. downloads):

Navigate to the project file (the example below shows an After Effects Project File - .aep file format) and double click on it to open. As long as you have the appropriate software installed on your system, the template project should open after a few moments.

Please Note: Make sure you extract the whole package: moving an .aep or .pproj file away from the footage files will break the links. πŸ‘

  1. Double-click on the zipped file to unzip any zipped file on your Mac.

  2. This will prompt the Archive Utility tool to unzip the files in the same folder the zipped file is in.

  3. Click appropriate icons to access the extracted files.

unzip zip file on mac into new folder

Okay, now that's out of the way, here is how to relink media on each software:

For Premiere Pro, follow this handy tutorial:

If you have any more questions, please let us know!

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